Robert Ferguson
About Robert Ferguson
Robert Ferguson is the Associate Director at Protiviti with over two decades of experience in manufacturing and consumer financial services industries. He holds Six Sigma Greenbelt and Blackbelt certifications and specializes in Process Design, Operational Excellence, and Consumer Remediations.
Title at Protiviti
Robert Ferguson is currently an Associate Director at Protiviti. He has held this position since 2017, working out of the Charlotte, North Carolina office. Prior to this role, he served at Protiviti as a Senior Manager from 2015 to 2016 for one year in the same location.
Previous Roles at Bank of America
Robert Ferguson accumulated extensive experience at Bank of America, taking on multiple key roles from 2006 to 2015. His positions included VP; Process Design Consultant II, VP; Sr eCommerce Product Consultant, VP; Operations Research Manager, VP; Sr. Operations Project Consultant, and AVP; Operations MBA Program. Each stint at the bank contributed to his expertise in process design, operational excellence, and consumer remediations.
Education and Certifications
Robert Ferguson has a robust educational background with degrees in Finance (MBA) and Mechanical Engineering from North Carolina State University. He earned his MBA between 2002 and 2005 and his engineering degree between 1995 and 2000. Additionally, he holds Six Sigma Greenbelt and Blackbelt certifications, demonstrating his proficiency in quality management and process improvement methodologies.
Experience in Manufacturing Industry
Before transitioning to the financial sector, Robert Ferguson worked at Sandvik for six years. He served as an Engineering Team Lead from 2004 to 2006 and as a Methods Engineer from 2000 to 2004. His work in these roles laid a foundational understanding of manufacturing processes and team management, which he later leveraged in his positions in the financial services industry.
Professional Expertise
Robert Ferguson's broad expertise spans over two decades and includes significant achievements in both manufacturing and consumer financial services. He specializes in managing and coaching teams, process design, operational excellence, and consumer remediations. His work often focuses on leveraging data and cross-functional teams to reduce costs and risk, as well as enhancing customer experiences by minimizing friction in multi-channel transactions.