Chinelo Marshall
About Chinelo Marshall
Chinelo Marshall is a Technical Support Analyst at Provation, where she has worked since 2021. She holds a Bachelor of Science in Marketing from Illinois State University and a Master of Information Technology Management from Keller Graduate School of Management of DeVry University.
Work at Provation
Chinelo Marshall has been employed at Provation as a Technical Support Analyst since 2021. In this role, she is responsible for providing technical assistance and support to users, ensuring the smooth operation of IT systems. Her position is based in Elk Grove Village, IL, where she applies her skills in translating complex IT initiatives into actionable plans. Her contributions focus on enhancing operational efficiency and driving profitability within the organization.
Education and Expertise
Chinelo Marshall holds a Bachelor of Science Degree in Marketing from Illinois State University, where she studied from 2006 to 2010. She furthered her education at Keller Graduate School of Management of DeVry University, earning a Master of Information Technology Management from 2010 to 2014. Her educational background provides a solid foundation for her expertise in implementing and configuring cloud computing solutions, as well as advanced virus removal techniques.
Background
Before joining Provation, Chinelo Marshall gained experience in various technical roles. She worked at Zones, LLC as a Microsoft Office 365 Ambassador for four months in 2021, where she promoted the use of Microsoft Office products. Additionally, she served as a Help Desk Specialist at TEKsystems for 11 months in 2021, providing support and troubleshooting for IT-related issues. Earlier in her career, she worked at Costco Wholesale from 2017 to 2021 as a Front End Assistant and Night Stocker.
Achievements in Technical Support
Chinelo Marshall has demonstrated her ability to mentor and lead teams through complex technical projects. Her experience includes a strong focus on disaster recovery planning and execution, showcasing her capability to manage critical IT operations. Her role as a Technical Support Analyst at Provation allows her to leverage these skills to enhance user experience and system reliability.