Jared Smith
About Jared Smith
Jared Smith is a Network Operations Center Engineer at Purple Communications, Inc, where he has worked since 2020 in Austin, Texas. He provides technical assistance, engages in remote troubleshooting, and contributes to documentation processes.
Work at Purple Communications
Jared Smith has been employed at Purple Communications, Inc. as a Network Operations Center Engineer since 2020. He operates from the company's location in Austin, Texas. In this role, he provides technical assistance through various channels, including phone, video phone, email, and in-person interactions. His responsibilities include engaging in remote troubleshooting and utilizing diagnostic techniques to resolve technical issues effectively.
Technical Support and Documentation
In his position, Jared contributes to the documentation of Network Operations Center and Helpdesk processes using JIRA Confluence. He plays a key role in managing and documenting technical support requests and resolutions through JIRA ServiceDesk. This involvement ensures that processes are well-documented and accessible for future reference.
Role as a Liaison
Jared acts as a liaison between company employees and IT staff, facilitating communication to ensure a secure and stable computing environment. His role is crucial in bridging the gap between technical support and end-users, helping to maintain operational efficiency within the organization.
Remote Troubleshooting Expertise
Jared engages in remote troubleshooting, applying diagnostic techniques to identify and resolve technical issues. This aspect of his work is essential for providing timely support to users, ensuring minimal disruption to their activities and maintaining overall productivity within the company.