Adam Ciperski
About Adam Ciperski
Adam Ciperski serves as the Vice President of Global Customer Success at QAD, bringing extensive experience from previous roles at ThoughtSpot, Qlik, and IBM. He specializes in customer relationship management and is recognized for his strong communication skills and team-building abilities.
Current Role at QAD
Adam Ciperski serves as the Vice President of Global Customer Success at QAD, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and driving success across global operations. His responsibilities include developing strategies to improve customer engagement and retention, ensuring that clients receive optimal value from QAD's solutions.
Previous Experience at ThoughtSpot
Before joining QAD, Adam Ciperski worked at ThoughtSpot as the Vice President of Global Customer Success from 2022 to 2023. He previously held the role of Vice President of Customer Success for North America at the same company from 2021 to 2022. His tenure at ThoughtSpot involved leading customer success initiatives and fostering relationships to enhance client satisfaction.
Experience at Qlik
Adam Ciperski has significant experience at Qlik, where he held multiple positions. He served as the Director of Customer Success for the Americas from 2018 to 2021 and as Presales Director for the East Region and Vertical Markets in 2017. Additionally, he worked as a Solutions Architect Senior Manager for Healthcare from 2015 to 2017. His roles at Qlik focused on customer relationship management and driving successful outcomes for clients.
Educational Background
Adam Ciperski has a strong educational background. He earned a Master of Science in Education (MSEd) in Counseling and Professional Services from Fordham University between 1994 and 1996. He also holds a Bachelor of Arts (BA) in Psychology from Lehigh University, completed from 1989 to 1993. Furthermore, he obtained a Master of Business Administration (MBA) in Management from the University of Miami Herbert Business School, studying from 2002 to 2004.
Expertise in Customer Success
Adam Ciperski specializes in customer relationship management, adoption, and retention. He is recognized for his strong communication skills and ability to collaborate effectively with C-Suite executives. His expertise includes leveraging analytics to empower organizations and help individuals achieve their goals. He is known for building and coaching teams that consistently exceed expectations in customer success.