Ana Tapia Urquijo
About Ana Tapia Urquijo
Ana Tapia Urquijo is a Senior Business Development Representative with over 10 years of experience in creating and implementing Customer Journey strategies for both B2B and B2C processes. She has worked in various roles across industries such as Banking, Contact Centers, and Manufacturing, and currently works at QAD, achieving consistent success in her goals.
Work at QAD
Ana Tapia Urquijo has been employed at QAD as a Senior Business Development Representative since 2020. In this role, she operates remotely from Ciudad de México, Mexico. Ana has consistently achieved 110% of her quarterly goals, demonstrating her effectiveness in driving business development initiatives.
Previous Experience at Teleperformance
Ana Tapia Urquijo has held multiple positions at Teleperformance, beginning as an Agente de atención telefónica in 2011 for four months in Hermosillo, Mexico. She then served as Especialista de Capacitación y Desarrollo from 2011 to 2013 in Ciudad de México, where she focused on training and development. From 2014 to 2016, she worked as Coordinadora de Servicio al Empleado in Hermosillo, and later as Especialista de Human Planning for four months in 2016.
Experience at INVEX
From 2017 to 2020, Ana Tapia Urquijo worked at INVEX as a Digital Acquisition Coordinator. This position involved on-site responsibilities in Ciudad de México, where she focused on digital strategies for customer acquisition over a three-year period.
Education and Expertise
Ana Tapia Urquijo studied at Universidad de Sonora, where she earned a Licenciatura in Mercadotecnia from 2006 to 2010. She specializes in the creation and implementation of Customer Journey strategies using design thinking methodologies for both B2B and B2C processes. Her expertise spans over ten years across various industries, including Banking, Contact Centers, and Manufacturing.
Skills and Tools Utilized
Ana possesses strong skills in overcoming language barriers and collaborating with diverse teams. She utilizes a variety of prospecting tools to identify new business opportunities, including Salesforce, Drift Chat, LinkedIn, Sales Navigator, Inside View, Zoom, Info, Outreach, and Sugar.