Sonya Andreae
About Sonya Andreae
Sonya Andreae serves as the Chief Customer Officer at QAD, a position she has held since 2022. With a background in customer experience and support across various technology companies, she has developed expertise in customer analytics and organizational transformation.
Work at QAD
Sonya Andreae serves as the Chief Customer Officer at QAD, a position she has held since 2022. In this role, she focuses on enhancing customer experience and driving customer success initiatives. Her leadership aims to align customer strategies with the company’s overall business objectives, ensuring that customer needs are met effectively.
Previous Experience in Customer Experience
Prior to her role at QAD, Sonya Andreae held several significant positions in customer experience. She was the Vice President of Customer Experience at Drobo from 2009 to 2012, where she contributed to improving customer satisfaction. Additionally, she worked at Infoblox as the Vice President of Worldwide Technical Support and Customer Success from 2012 to 2018, focusing on customer support strategies.
Educational Background
Sonya Andreae earned a Bachelor of Arts degree in Advertising from Michigan State University. This educational background has provided her with a foundation in communication and marketing, which she has applied throughout her career in various customer-focused roles.
Expertise in Customer Analytics
Sonya Andreae has extensive experience in building comprehensive customer analytics systems. She specializes in developing health scores and predictive churn indicators, which are essential for understanding customer behavior and improving retention strategies. Her expertise enables organizations to make data-driven decisions that enhance customer engagement.
Leadership in Organizational Transformation
Throughout her career, Sonya Andreae has demonstrated a proven track record of transforming and leading international teams during acquisitions, mergers, and restructures. She is known for her ability to improve gross margins and turn organizations into profit centers, showcasing her skills in strategic leadership and operational efficiency.