Sujit Gavhane
About Sujit Gavhane
Sujit Gavhane is a Service Delivery Manager at QAD, where he oversees technical support services for global customers. He has extensive experience in technical consulting and team management, having worked in various roles within the company since 2010.
Current Role at QAD
Sujit Gavhane serves as a Service Delivery Manager at QAD, a position he has held since 2019. Based in Santa Barbara, California, he oversees the delivery of technical support services for both QAD Cloud and On-Premise customers on a global scale. His role involves managing the Asia Pacific Technical team at an operational level, ensuring that technical issues related to QAD/Progress products are resolved efficiently. He acts as the first point of escalation for the technical support team, effectively managing escalated issues.
Previous Experience at QAD
Before his current role, Sujit Gavhane held several positions at QAD. He worked as a Senior Global Technical Consultant from 2010 to 2016, where he gained substantial experience in technical consulting. Following this, he served as Team Leader for Global Technical Customer Service from 2016 to 2019. In these roles, he contributed to the development and delivery of technical support services, enhancing customer satisfaction and operational efficiency.
Education and Qualifications
Sujit Gavhane holds a Master of Business Administration (MBA) in Finance from the Institute of Technology and Management, where he studied from 2007 to 2009. Prior to this, he earned a Bachelor of Science in Computer Science from Mumbai University, completing his studies from 2002 to 2004. His educational background provides a strong foundation for his roles in service delivery and technical support management.
Career Background
Sujit Gavhane began his career as a Senior Functional Analyst at ICICI Bank from 2007 to 2009. He then transitioned to the Aditya Birla Group, where he worked as a Techno Functional Executive for one year. His early career experiences in the banking and corporate sectors contributed to his expertise in technical support and service delivery management.
Management and Compliance Responsibilities
In his current role, Sujit Gavhane is responsible for the hiring, training, development, and performance management of team members, working closely with senior management. He ensures compliance with industry standards and best practices, such as ISO 20K and ISO 27K, in the delivery of support services. His focus on compliance helps maintain high-quality service delivery and operational excellence.