Adam Mc Carthy
About Adam Mc Carthy
Adam McCarthy is a Dispute Resolution Specialist at QBE Insurance, where he has worked since 2018. He has extensive experience in managing insurance complaints and has held various roles within the company since 2011.
Work at QBE Insurance Group
Adam McCarthy has held multiple positions at QBE Insurance Group since 2011. He began his career as a Claims Officer in Parramatta, NSW, Australia, where he worked for two years. He then transitioned to a role as Claims SME in Bonifacio Global City, Manila, Philippines, for four months in 2013. Following this, he served as a Dispute Resolution Specialist (IDR/EDR) for four years until 2017. After a brief stint as a Technical Writer for Product Disclosure in 2017, he took on the role of Technical Officer in CR Operations from 2019 to 2021. Since 2018, he has been working as a Dispute Resolution Specialist (EDR), focusing on facilitating dispute resolution through the Australian Financial Complaints Authority (AFCA).
Dispute Resolution Expertise
In his current role as a Dispute Resolution Specialist (EDR) at QBE Insurance, Adam McCarthy specializes in managing complaints related to various insurance products. His expertise encompasses domestic and commercial property, motor, travel, consumer credit, and accident and illness insurance. He plays a crucial role in facilitating dispute resolution processes, particularly through the Australian Financial Complaints Authority (AFCA). His extensive experience in both domestic and commercial insurance sectors enhances his ability to address and resolve complex disputes effectively.
Background in Claims Management
Adam McCarthy has a solid background in claims management, having worked as a Claims Officer at both QBE Insurance and ACC New Zealand. His tenure at ACC New Zealand lasted five years, where he gained significant experience in the claims process. At QBE Insurance, he served as a Claims Officer for two years, which laid the foundation for his later roles in dispute resolution and technical operations. His experience in claims management has equipped him with the skills necessary to navigate complex insurance issues.
Experience with Indigenous Corporate Partnerships
In 2015, Adam McCarthy worked as a Secondee at Jawun Indigenous Corporate Partnerships for two months. This role involved collaboration with Wyanga Aboriginal Aged Care, providing him with insights into the intersection of corporate practices and Indigenous community needs. This experience reflects his adaptability and willingness to engage with diverse sectors beyond traditional insurance roles.