Alana Martin
About Alana Martin
Alana Martin is a Customer Experience Manager at QBE Insurance in Melbourne, Australia, with extensive experience in the insurance and healthcare sectors. She has held various roles at Bupa Australia & New Zealand and QBE Insurance over a career spanning nearly two decades.
Current Role at QBE Insurance Group
Alana Martin currently serves as the Customer Experience Manager, SME at QBE Insurance, a position she has held since 2021. Based in Melbourne, Victoria, Australia, she focuses on enhancing customer interactions and satisfaction within the organization. Her role involves developing strategies to improve customer experience and ensuring that the services provided meet client needs effectively.
Previous Experience at Bupa Australia & New Zealand
Alana Martin worked at Bupa Australia & New Zealand for over a decade, holding various positions. She was the Corporate Services Manager from 2011 to 2015, where she managed corporate service operations in Melbourne. After that, she served as Head of Corporate & International Services from 2015 to 2018, overseeing corporate and international service delivery. Prior to these roles, she was the National Ancillary Claims Team Leader from 2006 to 2011 and worked as a National Health Sales Consultant from 2003 to 2006 in Adelaide.
Experience at QBE Insurance
Before her current position, Alana Martin was the Service Manager, SME at QBE Insurance from 2018 to 2021. In this role, she was responsible for managing service operations and ensuring that customer service standards were met. Her experience at QBE spans multiple years, contributing to her understanding of customer needs within the insurance sector.
Career Timeline
Alana Martin's career spans multiple roles in customer service and management. She began her career at Bupa Australia & New Zealand as a National Health Sales Consultant from 2003 to 2006. She then progressed to the National Ancillary Claims Team Leader role from 2006 to 2011, followed by the Corporate Services Manager position from 2011 to 2015. After three years as Head of Corporate & International Services from 2015 to 2018, she transitioned to QBE Insurance, where she served as Service Manager, SME from 2018 to 2021 before becoming Customer Experience Manager, SME.