Alex Tay
About Alex Tay
Alex Tay serves as the Regional Manager at QBE Insurance in Kuala Lumpur, Malaysia, where he has worked since 2021. He has extensive experience in collections and risk management, having held various managerial roles at notable financial institutions.
Work at QBE Insurance Group
Alex Tay has been serving as the Regional Manager at QBE Insurance since 2021. Based in Kuala Lumpur, Malaysia, he has held this position for three years. In this role, he is responsible for overseeing regional operations and implementing strategies to enhance performance within the insurance sector.
Previous Experience in Banking and Collections
Prior to his current role, Alex Tay accumulated extensive experience in the banking sector. He worked at Standard Chartered Bank as an Unsecured Lending - Collections Manager from 2009 to 2010. He also served as the Vice President of Risk Management & Collections at OCBC Bank from 2019 to 2020. His tenure at Standard Chartered Bank continued as a Senior Collections Manager from 2010 to 2019, where he focused on improving collections processes and performance.
Education and Expertise
Alex Tay studied at Tunku Abdul Rahman University College, where he earned a Bachelor's degree in Computer Science. His studies spanned from 2000 to 2005. This educational background has equipped him with the technical knowledge necessary for his roles in collections and risk management within the financial services industry.
Achievements in Collections Management
Throughout his career, Alex Tay has implemented several initiatives that have significantly improved collections processes. He established a Call Monitoring Team to enhance negotiation scripts, which increased the Kept Promise Rate without complaints. He also simplified Collection Operational Processes to minimize audit findings and developed cross-product training for collectors, resulting in increased efficiency and headcount savings.
Impact on Financial Performance
In his previous roles, Alex Tay demonstrated a strong ability to impact financial performance. While at Standard Chartered Bank, he saved SGD 2 million in inventory per month by preventing accounts from going to charge off. Additionally, he implemented a system that improved the overall secured delinquency rate from 5% to 12%, showcasing his effectiveness in collections management.