Vivek Viswanathan
About Vivek Viswanathan
Vivek Viswanathan is a Senior Manager in Business Insights & Digitisation at QBE Insurance, with a strong background in business transformation and process improvement across various roles at American Express and other organizations. He holds a Bachelor's degree in Electrical & Electronics Engineering and an MBA in IT Management, and he specializes in optimizing business operations through technology and data analytics.
Work at QBE Insurance Group
Vivek Viswanathan currently holds the position of Senior Manager - Business Insights & Digitisation at QBE Insurance, a role he has occupied since 2023. In this capacity, he focuses on leveraging data analytics and digital technologies to support business transformation initiatives. His work involves leading projects that enhance operational efficiency and drive insights for strategic decision-making.
Previous Experience at American Express
Vivek Viswanathan has extensive experience at American Express, where he held multiple senior management roles. He served as Senior Manager - Lean & Process Improvement from 2015 to 2017, and as Senior Manager - Business Transformation for the Japan-Asia Pacific region from 2018 to 2023. Additionally, he worked as Program Manager, Business from 2013 to 2015, and as Lead Business Analyst (Group Product Owner) from 2011 to 2013. His roles involved optimizing business operations and implementing process improvements.
Education and Expertise
Vivek Viswanathan earned a Bachelor of Engineering in Electrical & Electronics from PSG College of Technology, where he studied from 1998 to 2003. He also holds a Masters in Business Administration with a focus on IT Management from SPJIMR SP Jain Institute of Management & Research, completed in 2007. His educational background supports his specialization in operating model diagnostics and evidence-based decision-making.
Background in Process Improvement
Vivek Viswanathan has a strong background in process improvement and operational excellence. He previously worked as Director - Process Excellence & Innovation at Commonwealth Bank from 2017 to 2018, and as Senior Consultant (Product Owner) at Capgemini from 2010 to 2011. His expertise includes implementing lean methodologies and design thinking to enhance business processes and drive transformation.
Leadership in Digital Initiatives
In his roles, Vivek Viswanathan has led technology and digital initiatives aimed at automating data analytics and supporting business transformation programs. His leadership approach emphasizes continuous improvement and the adoption of innovative practices to optimize business operations. He is recognized for his ability to assess current and future state models to enhance organizational efficiency.