Khaja Moinuddin
About Khaja Moinuddin
Khaja Moinuddin is a Senior Help Desk Technician with extensive experience in technical support and incident management. He holds a Bachelor of Technology in Electronics and Engineering from Cmr Institute of Technology and has worked in various roles across multiple companies in India and the United States.
Work at Qentelli
Khaja Moinuddin has been employed at Qentelli as a Senior Help Desk Technician since 2019. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient resolution of issues. His experience in managing Service Level Agreements (SLAs) enhances his ability to meet organizational standards and customer expectations. He operates from Dallas, Texas, where he applies his extensive knowledge of desktop and technology platforms.
Education and Expertise
Khaja Moinuddin earned a Bachelor of Technology degree in Electronics and Communications from Cmr Institute of Technology, where he studied from 2008 to 2012. His educational background is complemented by earlier studies at Bhashyam Public School and Narayana Jr College. He possesses a solid understanding of Incident Management processes and has extensive knowledge of various technology platforms, including Windows, Active Directory, MS Exchange, VPN, Office 365 Admin Center, and MS Office.
Background in Technical Support
Prior to his current position, Khaja Moinuddin gained valuable experience in technical support roles. He worked as a Technical Support Specialist I at Osi Systems from 2014 to 2016 in Hawthorne, California. He later served as a Desktop Support Engineer at Primera Medical Technologies from 2016 to 2018 and as a Helpdesk Analyst at Ces from 2018 to 2019, both in Hyderābād, Telangana, India. These roles contributed to his expertise in customer service and technical problem-solving.
Professional Skills
Khaja Moinuddin demonstrates flexibility and responsiveness to change, which is essential in the fast-paced field of technical support. He has developed excellent customer service skills throughout his career, enabling him to effectively communicate and resolve issues for a diverse, multi-sector, and multi-national audience. His practical experience in managing SLAs further showcases his capability to maintain high standards in service delivery.