Paula Hyvönen
About Paula Hyvönen
Paula Hyvönen is a Senior Customer Success Manager for Strategic Accounts EMEA at Qt Group, where she has worked since 2022. She has a diverse background in customer success and account management, with previous roles at various organizations including Microsoft and Questback.
Work at Qt Group
Paula Hyvönen has been with Qt Group since 2021, currently serving as Sr. Customer Success Manager for Strategic Accounts EMEA. In this role, she focuses on managing strategic accounts in the DACH region, ensuring that customers derive maximum value from the Qt platform. She collaborates closely with various teams within the organization to enhance customer success and increase customer lifetime value. Prior to her current position, she worked as a License Specialist at Qt Group from 2020 to 2022.
Education and Expertise
Paula Hyvönen holds a Master’s Degree in InnoTech Business Studies from Savonia University of Applied Sciences, which she completed in 2021. She also earned a Bachelor’s Degree in International Business from Oulu University of Applied Sciences in 2006. Her educational background supports her extensive experience in customer success management and strategic account management.
Background in Customer Support and Management
Paula Hyvönen has a diverse background in customer support and management roles across various organizations. She worked at Questback as a Support Specialist and later as a Training Manager and Customer Support Team Lead from 2015 to 2017. Additionally, she served as a Customer Lifecycle Manager at Microsoft from 2018 to 2020 and as a Service Manager at Benemen for a brief period in 2018.
Previous Roles and Responsibilities
Throughout her career, Paula has held multiple positions that contributed to her expertise in customer care and account management. She worked as a Project Assistant at Oulun kaupunki from 2005 to 2007, as a Customer Care Manager at Novamass Ltd from 2008 to 2010, and as a PreSales Support Coordinator at EXFO from 2012 to 2014. Her roles have consistently involved enhancing customer satisfaction and addressing customer needs.
Focus on Customer Relationships
Paula Hyvönen is recognized for her strong focus on retaining and growing customer relationships, which is essential for driving revenue growth within her organization. She proactively identifies and addresses customer needs and challenges, ensuring high levels of customer satisfaction and success. Her approach emphasizes a positive and proactive outlook, aimed at achieving challenging targets and strategic objectives.