Rich Pedone
About Rich Pedone
Rich Pedone is a Senior Renewal Specialist in Customer Success, currently working at Qt Group. He has extensive experience in account management and renewals, having held various roles at companies such as PTC, HP Autonomy, and j2 Global.
Current Role at Qt Group
Rich Pedone serves as a Senior Renewal Specialist in Customer Success at Qt Group. He has been in this position since 2024, contributing to the company's efforts in managing customer renewals and ensuring client satisfaction. His role involves working closely with clients to facilitate contract renewals and enhance customer relationships.
Previous Experience in Customer Success
Prior to his current role, Rich Pedone worked at Revenera as a Senior Renewals Account Manager for two months in 2021. He also held the position of Contract Renewal Specialist at Qt Group from 2022 to 2024. His experience in customer success spans multiple organizations, highlighting his expertise in managing renewals and client interactions.
Professional Background
Rich Pedone has a diverse professional background in sales and account management. He worked as an Account Executive at Broadview Networks for four months in 2011 and held various roles at HP Autonomy, including Mid-Market Account Manager and Channel Development Executive from 2012 to 2015. He also served as a North American Account Manager at j2 Global from 2015 to 2016 and as a Virtual Field Rep at Hewlett Packard Enterprise from 2016 to 2017.
Education and Academic Background
Rich Pedone studied at Penn State University, where he earned a Bachelor of Arts degree in Communications with a focus on Telecommunications. His academic tenure spanned from 2007 to 2011, providing him with foundational knowledge that supports his career in customer success and account management.
Career Progression
Rich Pedone's career progression includes significant roles in various companies. After starting as an Account Executive at Broadview Networks, he transitioned to PTC as a Renewals Sales Representative from 2019 to 2021. His experience reflects a consistent focus on customer success and account management across multiple industries.