Ben Scott
About Ben Scott
Ben Scott serves as the Senior Director of Customer Success at Qualia, where he focuses on strategic revenue growth through platform services and integrations. He has extensive experience in customer success management and has held various leadership roles across multiple companies.
Work at Qualia
Ben Scott serves as the Senior Director of Customer Success - Resware at Qualia, a position he has held since 2023. In this role, he is responsible for driving strategic revenue growth through platform services and integrations. He leads a team focused on customer success management, technical support, customer support, and professional services within the Resware business unit. His role requires collaboration with leadership teams across sales, product, engineering, and operations to align strategies and ensure effective execution.
Previous Experience
Prior to his current role at Qualia, Ben Scott held various positions in customer success and professional services. He worked as the Director of Customer Success - Resware at Qualia from 2021 to 2023. He also served as Senior Director of Customer Success at Welcome for four months in 2021. His experience includes roles at NewsCred, where he was Senior Director of Customer Success and later Global Director of Professional Services, and at Upland Kapost as Director of Professional Services and Implementation Manager.
Career Background
Ben Scott's career began in the healthcare sector, where he worked at Community Health Systems in various roles, including System Support Representative and Manager of Implementation and Claim Resolution. He transitioned to technology and customer success roles, gaining experience in implementation and support. His background includes significant leadership roles in customer success across multiple organizations, demonstrating a consistent focus on enhancing customer experiences and driving operational success.
Education and Expertise
Ben Scott earned a Bachelor of Arts (B.A.) in Economics from The University of the South, where he studied from 2005 to 2009. His educational background provides a foundation for his expertise in customer success management and strategic growth. He applies his knowledge in economics to drive revenue growth and optimize customer engagement strategies in his current and previous roles.