Brian Thome
About Brian Thome
Brian Thome serves as the VP of Customer Success and General Manager of Resware at Qualia, and he has extensive experience in leadership roles across product management, marketing, and customer success in B2B SaaS companies.
Current Role at Qualia
Brian Thome serves as the VP of Customer Success and General Manager of Resware at Qualia, a position he has held since 2020. In this role, he focuses on enhancing customer experiences and driving business results through effective team management. His leadership in customer success is aimed at understanding client needs and delivering tailored solutions.
Advisory Roles
Brian Thome has taken on advisory roles at Air Traffic Control and Postal.io. He has been advising Air Traffic Control since 2021 and Postal.io since 2020. These positions allow him to leverage his expertise in marketing and customer success to guide these organizations in their strategic initiatives.
Professional Background
Brian Thome has extensive experience in product management, product marketing, and customer success, primarily within B2B SaaS companies. His previous roles include positions at LinkedIn, Cisco Systems, and InVision, where he contributed to product marketing and customer success strategies. He has also held leadership roles at Hippo Insurance and Wrike.
Education and Expertise
Brian Thome earned a Bachelor of Arts in Political Science from Duke University. He furthered his education by obtaining an MBA from Northwestern University's Kellogg School of Management, focusing on Entrepreneurship, Marketing, Management, and Strategy. His academic background supports his professional expertise in understanding customer needs and driving product development.
Achievements in Marketing and Customer Success
Throughout his career, Brian Thome has demonstrated a strong focus on building high-performing teams that achieve business results. His work at LinkedIn, where he held various positions in marketing and insights, showcases his ability to leverage customer insights for product development. His leadership roles in customer success at InVision and Qualia further highlight his commitment to enhancing customer experiences.