Colin Mc Hale
About Colin Mc Hale
Colin Mc Hale is a Team Manager for Customer Success in the Enterprise sector at Qualia, where he has worked since 2023. He has a diverse background in customer success roles and a degree in Kinesiology and Exercise Science from the University of North Texas.
Current Role at Qualia
Colin Mc Hale serves as the Team Manager for Customer Success in the Enterprise division at Qualia, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring that enterprise clients receive optimal support and service. His leadership contributes to the overall effectiveness of the customer success team.
Previous Experience at Qualia
Prior to his current role, Colin held several positions at Qualia, including Customer Success Manager and Senior Enterprise Customer Success Manager. He worked as an Enterprise Onboarding Specialist and Senior Enterprise Implementation Specialist, showcasing his versatility and expertise in customer success and project management. His tenure at Qualia spanned multiple roles from 2019 to 2023.
Work History Before Qualia
Colin's professional background includes experience at TrueCar, Inc. as an Independent Client Success Manager from 2018 to 2019, and at SHI International Corp. as an Inside Account Executive from 2017 to 2018. He also worked as a Personal Trainer at Bally Total Fitness from 2010 to 2011. This diverse experience has equipped him with a strong foundation in client relations and account management.
Education and Expertise
Colin earned a Bachelor of Science degree in Kinesiology and Exercise Science from the University of North Texas, completing his studies from 2003 to 2010. His educational background supports his understanding of human performance and wellness, which he applied during his time as a Personal Trainer and continues to influence his professional interactions.
Skills and Professional Attributes
Colin maintains a positive and professional demeanor in the workplace. He has a proven record of generating and building relationships in a professional setting. His exceptional communication skills and ability to make critical decisions during challenges enhance his effectiveness in managing implementation projects from concept to completion.