Emily Orr
About Emily Orr
Emily Orr is an Implementation Manager currently working at Qualia in Austin, Texas. She has a diverse background in customer support and management roles across various organizations, including The Craftwork Group and the National League of Junior Cotillions.
Current Role at Qualia
Emily Orr serves as an Implementation Manager at Qualia, a position she has held since 2023. In this role, she is responsible for overseeing the implementation of software solutions for clients, ensuring a smooth transition and integration process. Her experience in customer support and digital fulfillment at Qualia has equipped her with the necessary skills to manage client expectations and deliver effective solutions.
Previous Experience at Qualia
Emily Orr has held multiple positions at Qualia prior to her current role. She worked as a Customer Support Representative from 2021 to 2022, where she assisted clients with inquiries and technical issues. Following this, she was promoted to Senior Customer Support Representative from 2022 to 2023, further enhancing her expertise in customer relations. Additionally, she served as a Digital Fulfillment Specialist from 2020 to 2021, focusing on the digital aspects of client services.
Work History in Customer Service
Before joining Qualia, Emily Orr gained valuable experience in customer service roles. She worked as a Barista and Experience Lead at The Craftwork Group in 2019 and 2020, respectively. Her role as an Assistant at the National League of Junior Cotillions from 2011 to 2014 also contributed to her skills in managing client interactions and providing support.
Educational Background
Emily Orr studied at Texas A&M University, where she earned a Bachelor’s Degree in Communication from 2015 to 2019. Her education provided her with a strong foundation in effective communication, which is essential in her current role. Prior to her university studies, she attended Lake Travis High School and Hyde Park High School, completing her high school education between 2011 and 2015.
Internship Experience
In 2018, Emily Orr completed a three-month internship as a Leasing Intern at Hartman Income REIT in Houston, Texas. This internship provided her with insights into the real estate industry and experience in leasing operations, further diversifying her professional background.