Karen Staa
About Karen Staa
Karen Staa is a Technical Support Engineer with extensive experience in IT project management and database marketing. She has held various roles in notable companies, including TransUnion and Nordstrom, and has a strong educational background in Telecommunications Engineering and IT and Finance.
Current Role at Qualia
Karen Staa currently serves as a Technical Support Engineer at Qualia, a position she has held since 2024. In this role, she is responsible for optimizing large-scale software operations and effectively resolving technical issues. Her expertise in technical support enhances customer satisfaction and retention, contributing to the overall success of the organization.
Previous Experience at TransUnion
Karen Staa has extensive experience at TransUnion, where she worked in various capacities from 2017 to 2024. She began as a Developer II, followed by a role as an Application Support Consultant. Later, she advanced to Application Support Senior Consultant. Her work involved managing application support and troubleshooting, which helped streamline operations and improve service delivery.
Career Background at Nordstrom
Karen Staa held multiple positions at Nordstrom from 2004 to 2016. She started as a Database Marketing Analyst and progressed to a Senior Loyalty Database Marketing Analyst. Her responsibilities included data analysis and database management, which played a crucial role in enhancing customer loyalty programs and marketing strategies.
Internship Experience at Great-West Life
Karen Staa began her career with an internship at Great-West Life and Annuity Insurance Company from 1999 to 2000. This role provided her with foundational experience in IT and laid the groundwork for her future career in technology and support.
Educational Background in Telecommunications and IT
Karen Staa studied Telecommunications Engineering at Universitas Trisakti, where she earned her S1 degree. She furthered her education at the University of Denver - Daniels College of Business, obtaining a Master of Science in Information Technology (MSIT) and a Master of Science in Finance (MSF). Her educational background supports her comprehensive technical expertise in IT project management and database management.