Madison Moses
About Madison Moses
Madison Moses serves as an Enterprise Customer Success Manager at Qualia, where she focuses on building relationships to support account growth and enhance client efficiencies. She has a background in education and customer success, with experience in various roles at Qualia and the Austin Independent School District.
Work at Qualia
Madison Moses has been serving as an Enterprise Customer Success Manager at Qualia since 2021. In this role, she focuses on building relationships to support account growth and enhance client efficiencies. Prior to her current position, she held several roles within the company, including Senior SMB Customer Success Manager and SMB Customer Success Manager. Her experience at Qualia spans multiple positions, demonstrating her commitment to customer success and her understanding of client needs.
Education and Expertise
Madison Moses earned her Bachelor of Applied Science in Elementary Education and Teaching from The University of Texas at Austin, completing her studies from 2011 to 2015. This educational background provides her with a strong foundation in communication and relationship-building, skills that she applies in her current role at Qualia. Her expertise lies in understanding client needs and increasing return on investment through transparency.
Background
Before joining Qualia, Madison Moses worked as a Teacher at the Austin Independent School District from 2015 to 2020. This five-year experience in education equipped her with valuable skills in communication and problem-solving. Additionally, she started her career at Qualia as a Customer Service Representative in 2019, where she developed her customer service skills before advancing to customer success roles.
Achievements
In her various roles at Qualia, Madison Moses has aimed to increase return on investment for clients through a consultative approach. She emphasizes learning about customers' businesses and leveraging creative suggestions to enhance their experiences. Her focus on understanding client needs has contributed to her success in fostering strong relationships and supporting account growth.