Megan S.
About Megan S.
Megan S. is a Customer Success Manager at Qualia, where she has worked since 2022. She has a diverse background in customer support and account management, with previous roles at LinkedIn and Hewlett-Packard.
Work at Qualia
Megan S. currently serves as a Customer Success Manager at Qualia, a position she has held since 2022. In this role, she leverages her expertise in account management to maintain and grow client relationships. Prior to this, she worked as a Recruiting Coordinator at Qualia for two years, starting in 2022. Additionally, she was a Connect & Marketplace Subject Matter Expert from 2020 to 2022 and a Customer Success Representative for six months in 2019. Her experience at Qualia spans various roles, reflecting her adaptability and commitment to customer success.
Education and Expertise
Megan S. studied at California State University-Chico, where she earned a Bachelor of Arts in Sociology from 2009 to 2011. Her educational background provides a foundation for her understanding of social dynamics, which is beneficial in her customer-facing roles. She possesses expertise in project management and employee training, enhancing her effectiveness in customer success. Her strong background in account management further supports her ability to foster and maintain client relationships.
Background
Megan S. has a diverse professional background, having worked in various roles across multiple companies. Before joining Qualia, she held positions at LinkedIn as a Senior Support Specialist and Support Representative from 2015 to 2019. She also worked at Hewlett-Packard as a Sales Support Specialist and Lead Manager from 2012 to 2014. Her early career included roles as a Sales Associate at American Eagle Outfitters and Eddie Bauer, as well as a Lifeguard/Swim Instructor at the City of Anderson in 2006.
Achievements
Megan S. has demonstrated skills in handling escalations and effective communication, which are crucial for managing customer relationships. Her roles at Qualia and LinkedIn highlight her ability to support clients and enhance their experiences. Her expertise in project management and employee training has contributed to her success in customer success roles, enabling her to effectively address client needs and improve service delivery.