Morgan Lathon
About Morgan Lathon
Morgan Lathon is a Customer Success Manager specializing in escalations at Qualia, where he has worked since 2020. He previously held positions at Google and earned a Bachelor of Business Administration from Baylor University.
Current Role at Qualia
Morgan Lathon serves as a Customer Success Manager specializing in escalations at Qualia. In this role, Morgan focuses on enhancing customer satisfaction and addressing complex issues that arise within the customer experience. Since joining the company in 2020, Morgan has contributed to the development of strategies aimed at improving customer engagement and retention.
Previous Experience at Google
Morgan Lathon has a background in various roles at Google. Initially, Morgan worked as a Recruiting Coordinator through Nelson Staffing from 2017 to 2018 in Austin, Texas. Following this position, Morgan transitioned to the role of Active Channels Specialist from 2018 to 2019, also in Austin. These experiences provided Morgan with valuable insights into recruitment processes and customer engagement strategies.
Education and Academic Background
Morgan Lathon earned a Bachelor of Business Administration from Baylor University, completing the degree from 2011 to 2015. This educational background established a foundation in business principles and practices, which supports Morgan's current role in customer success management.
Professional Timeline
Morgan Lathon's professional journey includes significant roles at both Google and Qualia. After completing a degree at Baylor University, Morgan began working at Google in 2017. Following a year in recruitment, Morgan advanced to a specialist role before joining Qualia in 2020. This timeline reflects a commitment to customer-focused roles within the tech industry.