Ricardo Lara
About Ricardo Lara
Ricardo Lara is a Manager of Tier 1 Customer Support at Qualia, where he has worked since 2022. He has extensive experience in customer service and management, having held various roles at companies such as H&M and Lowe's Companies, Inc.
Current Role at Qualia
Ricardo Lara serves as the Manager of Tier 1 Customer Support at Qualia, a position he has held since 2022. In this role, he oversees the customer support team, ensuring high-quality service delivery to clients. His experience in customer support at Qualia includes previous roles such as Customer Support Representative and Senior Customer Support Representative, allowing him to develop a comprehensive understanding of the company's operations and customer needs.
Previous Experience in Retail Management
Before joining Qualia, Ricardo Lara worked at H&M in various managerial roles. He served as a Department Manager from 2016 to 2017 in College Station, Texas, and later as a Store Manager from 2019 to 2021 in Austin, Texas. His experience in retail management involved overseeing store operations, managing staff, and enhancing customer satisfaction.
Career History at Lowe's Companies, Inc.
Ricardo Lara worked at Lowe's Companies, Inc. from 2011 to 2016. He began as a Sales Specialist from 2011 to 2013 and later became a Department Sales Manager from 2013 to 2016 in the Bryan/College Station, Texas area. His tenure at Lowe's involved managing sales teams and improving customer engagement in a retail environment.
Educational Background
Ricardo Lara has a diverse educational background. He studied at Blinn College from 2014 to 2016, where he completed two years of coursework. He also attended Austin Community College, achieving two Certificate 1 qualifications between 2020 and 2023. Additionally, he graduated from Bryan High School in 2011 with a diploma.
Early Career Experience
Ricardo Lara began his career in the food service industry, working as a Shift Leader at Chicken Express from 2009 to 2012. This early experience provided him with foundational skills in team leadership and customer service, which he later applied in his retail and customer support roles.