Sarah Wilson Cullerton
About Sarah Wilson Cullerton
Sarah Wilson Cullerton is a Senior Customer Success Operations Analyst with expertise in Salesforce Service Cloud and Intercom. She has a background in performance management and knowledge management, with extensive experience in enhancing processes for customer-facing teams in the SaaS sector.
Work at Qualia
Sarah Wilson Cullerton currently holds the position of Senior Customer Success Operations Analyst - Support at Qualia. She has been with the company since 2022, contributing to the enhancement of customer support operations in a remote capacity. Her role focuses on improving processes for customer-facing teams, particularly in the SaaS sector. Cullerton's expertise in Salesforce Service Cloud and Intercom supports her efforts in delivering effective customer success strategies.
Education and Expertise
Sarah Wilson Cullerton earned a Bachelor of Science in Theatre Arts from Western Oregon University, where she studied from 2008 to 2010. Additionally, she attended Clackamas Community College, furthering her educational background. Cullerton specializes in performance management and knowledge management, with a strong focus on process enhancement and conversational design. Her skill set is particularly relevant in the context of customer success operations.
Background in Customer Success
Cullerton has extensive experience in customer success roles. She worked at Ruby from 2013 to 2019, initially as a Customer Success Team Manager and later as a Customer Success Operations Manager until 2021. Her responsibilities included managing customer success teams and enhancing operational processes. Prior to Ruby, she served as a Supervisor at Starbucks from 2010 to 2013, where she developed her leadership skills.
Experience in Customer Support Operations
Before joining Qualia, Sarah Wilson Cullerton worked as a Customer Support Operations Analyst at brightwheel from 2021 to 2022. In this role, she focused on optimizing customer support processes in a remote setting. Her experience in telephony systems complements her work in customer support, allowing her to implement effective communication strategies for customer success.
Previous Roles and Responsibilities
In addition to her roles at Ruby and brightwheel, Cullerton served as a Writing Tutor at Western Oregon University for nine months in 2009 to 2010. This position allowed her to develop strong communication skills, which are essential in her current customer success operations role. Throughout her career, she has consistently focused on enhancing processes for post-sale customer-facing teams.