Derek Human
About Derek Human
Derek Human is a Senior Customer Success Architect at Qualified, where he has worked since 2022. He has a diverse background in customer success and technical consulting, with previous roles at companies such as Britehouse, Shaw Communications, and Oracle.
Work at Qualified
Derek Human has been serving as a Senior Customer Success Architect at Qualified since 2022. In this role, he focuses on enhancing customer relationships and ensuring the successful adoption of Qualified products. He conducts Quarterly Business Reviews to maintain and strengthen client connections. His expertise includes implementing the Qualified Data Model to align with customer business objectives, which contributes to the overall success of the organization.
Previous Experience
Derek Human has a diverse professional background with experience in various roles across multiple organizations. He worked at Britehouse as an Implementation Specialist from 2010 to 2017, and prior to that, he held positions at EOH as a Senior Technical Consultant for four months in 2005, and at Global BITS as a Senior Consultant from 2007 to 2008. He also served as a Project Manager at Anglo American from 2005 to 2007 and as a Principal Consultant at Oracle from 2008 to 2010. His experience extends to Shaw Communications, where he was a Senior Business Analyst in 2018 and later a Salesforce Team Lead from 2019 to 2022.
Education and Expertise
Derek Human studied at North-West University / Noordwes-Universiteit, where he earned a B.Com in Management Accounting and IT from 1997 to 2000, followed by a B.Com (Hons) in the same fields from 2000 to 2001. His educational background supports his expertise in transforming sales and marketing processes through conversational marketing methods. He is skilled in educating key stakeholders on the adoption of these methods to improve the utilization of Qualified products.
Consultative Relationships
Derek Human specializes in developing strong consultative relationships with various business units of clients. His approach ensures successful project outcomes by aligning client needs with effective solutions. He emphasizes the importance of communication and collaboration in achieving project goals, which is a key aspect of his role in customer success.