Jeff Karges
About Jeff Karges
Jeff Karges is a Senior Qualified Success Architect with a background in high-end hospitality and technology. He has over 10 years of experience in the hospitality sector and has transitioned to technology roles, focusing on customer success and technical project management.
Work at Qualified
Jeff Karges currently holds the position of Senior Qualified Success Architect at Qualified, where he has been employed since 2023. His role involves leveraging his extensive background in customer success to enhance client experiences and outcomes. Prior to this, he served as a Qualified Success Architect at the same company from 2021 to 2023. His work at Qualified reflects a commitment to bridging technology with customer satisfaction.
Education and Expertise
Jeff Karges earned a Bachelor of Science degree in Business Computer Systems from Bradley University, completing his studies from 2001 to 2005. His educational background provides a strong foundation for his career in both hospitality and technology. He possesses expertise in various software tools, including BugNet, Jira, Salesforce, and SQL, which supports his roles in customer success and technical project management.
Background in Hospitality
Jeff Karges has over 10 years of experience in the high-end hospitality sector. He worked at Fairmont Hotels & Resorts/Exclusive Resorts in various roles, including Head Concierge and Residence Manager, from 2009 to 2014. He also served as Director of Guest Services at The Rocks Club from 2006 to 2009. His extensive experience in hospitality has informed his transition to technology, focusing on customer success.
Career in Technology
Transitioning from hospitality to technology, Jeff Karges has held several roles in start-up environments. He worked at Skedulo as a Customer Success Manager and later as a Solution Architect from 2018 to 2021. His responsibilities included managing customer relationships and overseeing technical projects. Additionally, he has experience as a Customer Success Associate at Vestibule Marketing and Elina PMS, indicating his adaptability in diverse roles within the tech industry.
Technical Proficiency
Jeff Karges is proficient in various Point of Sale (POS) and Property Management Systems (PMS), including Elina, Jonas, Opera, and RDP. His technical skills extend to a range of software tools such as Mixpanel, Parse, SugarCRM, and Zendesk. This proficiency supports his roles in customer success and project management, enabling him to effectively address client needs and improve service delivery.