Kevin Letz
About Kevin Letz
Kevin Letz is a Senior Technical Support Specialist at Qualified, where he has worked since 2023. He holds a Bachelor's degree in Telecommunication Arts from the University of Georgia and has extensive experience in technical support, previously serving as a Success Agent Principal at Salesforce for ten years.
Work at Qualified
Kevin Letz has been employed at Qualified as a Senior Technical Support Specialist since 2023. In this role, he provides technical assistance and support to clients, ensuring effective use of the company's products and services. His responsibilities include troubleshooting issues, guiding users through technical processes, and collaborating with other teams to enhance customer satisfaction.
Education and Expertise
Kevin Letz earned a Bachelor's degree in Telecommunication Arts from the Grady College of Journalism and Mass Communication at the University of Georgia. He attended the university from 2006 to 2010, gaining foundational knowledge and skills relevant to his career in technical support and customer service.
Background
Before joining Qualified, Kevin Letz worked at Salesforce for a decade, serving as a Success Agent Principal (Tier 3) from 2013 to 2023. In this position, he was responsible for providing high-level support and solutions to customers, leveraging his extensive experience in technical support. Earlier in his career, he worked at Publix Super Markets as a Front Service Clerk from 2003 to 2006 in Marietta, GA.
Professional Experience at Salesforce
During his tenure at Salesforce, Kevin Letz held the position of Success Agent Principal (Tier 3) for ten years. His role involved addressing complex customer inquiries and ensuring successful resolution of technical issues. This experience contributed to his expertise in customer relations and technical problem-solving.