Tanya M.
About Tanya M.
Tanya M. is a Customer Success Architect at Qualified, where she has worked since 2022. She has a diverse educational background in technology, design, and social work, along with experience in customer success and marketing roles across various organizations.
Work at Qualified
Tanya M. has been serving as a Customer Success Architect at Qualified since 2022. In this role, she participates in internal product discussions, providing customer feedback that influences the product roadmap. She conducts executive analysis of customer health scores to support the achievement of renewal targets. Additionally, Tanya establishes consultative relationships with various client business units, aligning Qualified's data model with customer business objectives. She also provides coaching and education to key stakeholders on Conversational Marketing, aiming to enhance the adoption of Qualified products.
Education and Expertise
Tanya M. has a diverse educational background. She studied at Zaporizhzhya National Technical University, focusing on the Technology of Manufacture of Aircraft Engines from 2014 to 2016. She also holds an Ontario College Diploma with Honors in Interactive Media Design from Georgian College, completed in 2018. Tanya further enhanced her skills at the American Language Center, where she studied English Language from 2016 to 2017. Her earlier education includes a College Diploma in Social Work from the College of Classic Private University, completed from 2010 to 2013, and a College Diploma in Manufacture of Aircraft Engines from Zaporizhzhya Aviation College, achieved from 2010 to 2014.
Professional Experience
Prior to her current role at Qualified, Tanya M. accumulated significant experience in various positions. She worked at Invesco Ltd. as a Client Journey Automation Specialist from 2021 to 2022. Before that, she served as a Marketing Automation Specialist at Goose Digital from 2019 to 2021. Tanya also held the position of Marketing and Recruiting Assistant at Georgian College from 2017 to 2019. Additionally, she gained experience as an IT Customer Service Representative (Co-op) at Georgian College in 2018. These roles have contributed to her expertise in customer success and marketing automation.
Skills and Contributions
Tanya M. possesses a range of skills that contribute to her effectiveness in her role. She is adept at conducting customer health score analyses, which are critical for achieving renewal targets. Her ability to establish consultative relationships with clients allows her to align data models with business objectives effectively. Additionally, Tanya's focus on coaching and educating stakeholders on Conversational Marketing enhances product adoption. Her participation in product discussions showcases her commitment to integrating customer feedback into the development process.