Albert Paul Navarro
About Albert Paul Navarro
Albert Paul Navarro serves as the Director of Operations at Quantrics Enterprises Inc., where he has worked since 2018. He has extensive experience in operations management and analytics, having held various roles at both Quantrics and TeleTech over the years.
Current Role at Quantrics Enterprises Inc.
Albert Paul Navarro serves as the Director of Operations at Quantrics Enterprises Inc., a position he has held since 2018. In this role, he provides leadership and direction to an organization comprising up to 1000 employees. He manages and drives performance across multiple segments, ensuring that various key performance indicators (KPIs) are met. Navarro also partners with support groups within the organization to plan and ensure the success of the company.
Previous Experience at Quantrics Enterprises Inc.
Navarro has held multiple positions at Quantrics Enterprises Inc. prior to his current role. He worked as Operations Manager from 2016 to 2017, where he focused on operational efficiency. He also served as a Senior Manager in Business Analytics for three months in 2017 and as a Team Leader for three months in 2016. His tenure at the company has allowed him to develop a comprehensive understanding of its operations and strategic goals.
Career Background at TeleTech
Before joining Quantrics Enterprises Inc., Navarro worked at TeleTech for several years. His roles included Technical Support Representative I and II, where he provided customer support and technical assistance. He advanced to Senior Operations Analyst (Team Lead III) from 2008 to 2015, overseeing service delivery and team performance. He also served as Team Lead, Service Delivery for one year from 2007 to 2008.
Educational Background
Albert Paul Navarro studied at Don Bosco Technical College in Mandaluyong, where he earned a Bachelor of Science degree in Communication Engineering with a focus on Electronics. His educational background has equipped him with the technical and communication skills necessary for his roles in operations and management.