Cierra Fleming
About Cierra Fleming
Cierra Fleming serves as the Director of Customer Success at Project Rōnin, where she has worked since 2021. She holds a Bachelor of Arts in Global Economics and Language Studies from the University of California, Santa Cruz, and has extensive experience in customer success and operations within the healthcare sector.
Current Role at Project Rōnin
Cierra Fleming serves as the Director of Customer Success at Project Rōnin, a position she has held since 2021. In this role, she focuses on enhancing customer engagement and satisfaction, contributing to the organization's mission of transforming cancer care. Her responsibilities include advocating for real-time symptom management and promoting shared decision-making between patients and care teams. Fleming works on integrating patient-reported outcomes into cancer care through mobile app technology, aiming to improve the overall treatment experience.
Previous Experience at Quartet Health
Cierra Fleming has an extensive background at Quartet Health, where she held multiple roles from 2017 to 2021. She began as a Client Operations Manager in Customer Success, later advancing to Senior Client Manager and then Associate Director of Customer Success. Her tenure at Quartet Health included a focus on improving client relationships and operational efficiency. Fleming's experience in these roles has contributed to her expertise in customer success strategies within the healthcare sector.
Educational Background
Cierra Fleming earned her Bachelor of Arts (BA) in Global Economics and Language Studies with a French emphasis from the University of California, Santa Cruz. Additionally, she studied International/Global Studies at Sciences Po Lyon - Institut d'Etudes Politiques. This educational background has equipped her with a strong foundation in global economics and cultural studies, which informs her work in customer success and healthcare.
Career History and Roles
Cierra Fleming has a diverse career history that includes various roles across different organizations. Prior to her work at Quartet Health, she served as a Senior Commercial Account Executive at SolarCity and held positions as an Optician at Site For Sore Eyes. Her early career included an internship as a Writing Intern at I AM THAT GIRL. Fleming's varied experiences have contributed to her comprehensive understanding of customer relations and operational management.
Advocacy and Contributions
Cierra Fleming is an advocate for real-time symptom management in cancer care. She emphasizes the importance of integrating patient-reported outcomes into treatment processes and enhancing decision-making for both patients and healthcare providers. At Project Rōnin, she leverages predictive technology to optimize cancer treatment scenarios, aiming to improve the effectiveness of care delivery. Her contributions reflect a commitment to advancing healthcare practices through innovative technology.