Amy Kohout
About Amy Kohout
Amy Kohout is a Customer Success Manager at Quartzy, where she has worked since 2021. She has previous experience in customer success roles at RFP360 and RFPIO Inc., as well as in customer service at BacklotCars.
Work at Quartzy
Amy Kohout has been serving as a Customer Success Manager at Quartzy since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Quartzy's products and services. Her responsibilities include onboarding new customers, providing ongoing support, and addressing any issues that arise during the customer lifecycle. Kohout's tenure at Quartzy has allowed her to develop strong relationships with clients and contribute to the overall success of the organization.
Previous Experience in Customer Success
Before joining Quartzy, Amy Kohout worked at RFP360, an RFPIO company, as a Customer Success Consultant for six months in 2021. In this position, she was responsible for assisting clients with their needs and ensuring they received the necessary support to maximize their use of the platform. Additionally, she briefly held the role of Customer Success Manager at RFPIO Inc. for two months in 2021, where she further honed her skills in customer engagement and support.
Background in Customer Service
Amy Kohout has a background in customer service, having worked as a Customer Service Lead at BacklotCars from 2019 to 2021. During her two-year tenure, she managed customer interactions and led a team to provide effective service. This experience laid the groundwork for her transition into customer success roles, where she applies her customer service skills to foster long-term relationships with clients.
Career Progression
Amy Kohout's career has evolved through various roles in customer success and service. Starting as a Customer Service Lead at BacklotCars, she transitioned to customer success roles at RFPIO Inc. and RFP360, before taking on her current position at Quartzy. This progression reflects her commitment to enhancing customer experiences and her ability to adapt to different organizational environments.