Mae Elechecon
About Mae Elechecon
Mae Elechecon is a B2B Ecomm Customer Support professional currently employed at Quartzy in Hayward, California since 2022. She has extensive experience in customer support roles, having previously worked at JUUL Labs, PAX Labs, Tagged, and Pandora.
Work at Quartzy
Mae Elechecon has been employed at Quartzy since 2022, serving as a B2B Ecomm Customer Support representative. In this role, she is responsible for assisting business clients with their inquiries and ensuring a smooth customer experience. Quartzy, located in Hayward, California, focuses on providing laboratory supply management solutions. Mae's experience in customer support contributes to the company's commitment to high-quality service.
Previous Experience at JUUL Labs
Prior to her current role, Mae Elechecon worked at JUUL Labs from 2017 to 2020. She began as a Customer Support Specialist, Tier 3 Escalations Specialist, where she handled complex customer issues. After a year, she advanced to the position of Customer Support Quality Assurance Supervisor for North America. In this capacity, she oversaw quality assurance processes and ensured that customer support standards were met.
Education and Expertise
Mae Elechecon studied at San Francisco State University, where she earned a Bachelor of Arts (B.A.) in Video Production. This educational background provides her with skills that may enhance her communication and problem-solving abilities in customer support roles. Her expertise in video production may also contribute to her understanding of visual communication in a customer service context.
Career Background in Customer Support
Mae Elechecon has a diverse background in customer support, having worked in various roles across multiple companies. Before her tenure at JUUL Labs, she held positions at PAX Labs, Inc. as a Customer Support Specialist, and at Pandora as a Listener Advocate. She also served as a Customer Experience Supervisor at Tagged and as a Shift Supervisor at Starbucks. This extensive experience has equipped her with a comprehensive understanding of customer service dynamics.