Quiq
Quiq offers a Conversational AI Platform powered by Generative AI and Large Language Models, providing AI-driven customer service across various messaging channels and integrating with major CRM systems.
Services
Quiq offers a Conversational AI Platform that leverages Generative AI and Large Language Models to enhance customer service experiences. Their platform supports various messaging channels such as SMS, Apple Messages for Business, Google Business Messaging, Facebook Messenger, Instagram, WhatsApp, and Web Chat, facilitating seamless customer interaction. The services provided include AI Studio for developing AI-driven customer interactions, AI Contact Center to empower agents, and extensive rich messaging capabilities. Furthermore, Quiq provides tools for reporting and analytics, allowing businesses to analyze metrics that are essential for their operations.
Products
Quiq features several key products designed to improve customer service efficiency. The AI Studio allows businesses to build intelligent customer interactions, while the AI Contact Center focuses on enhancing agent productivity. Rich messaging capabilities enable varied and interactive communication with customers. Quiq also offers outbound messaging and surveys, translation services supporting over 100 languages, and tools to convert calls to text, thereby improving customer service efficiency. Additionally, they provide a developer knowledge base and API documentation for integrating and building custom solutions.
Integrations
Quiq integrates with major Customer Relationship Management (CRM) systems to streamline customer service processes. These integrations include Salesforce, Microsoft, Zendesk, Oracle, Shopify, and SAP. By connecting with these platforms, Quiq helps businesses enhance their customer service operations, ensuring that customer interactions are seamless across various channels.
Security
Quiq is committed to providing enterprise-grade security for its Conversational AI Platform. The company supports SOC-2 certification, ensuring that their services meet high standards of data security and privacy. This allows businesses to trust Quiq with handling sensitive customer information securely across various communication channels.
Analytics and Reporting
Quiq offers robust tools for reporting and analytics, enabling businesses to analyze and interpret data that is crucial for their operations. These tools allow users to 'slice and dice' metrics, providing detailed insights into customer interactions and service efficiency. This data-driven approach helps companies make informed decisions to enhance their customer service strategies.