Abhishek Agarwal
About Abhishek Agarwal
Abhishek Agarwal serves as the AVP of Business Operations and Centre Head at QX Global Group, where he has worked since 2019. He has over 18 years of experience in the BPO/KPO/ITES industry and has held various leadership roles, demonstrating expertise in project management and operations.
Work at QX Global Group
Abhishek Agarwal currently serves as the AVP Business Operations/Centre Head at QX Global Group, a position he has held since 2019. In this role, he has been instrumental in imparting various training sessions for the Center of Excellence (CoE). He has played a significant role in expanding the Noida center, increasing the workforce from 36 to 240 employees within two years, and is on track to grow the team to over 500 members. His responsibilities include ensuring the delivery of financial targets, including gross margin and average revenue per user.
Previous Experience
Prior to his current role, Abhishek Agarwal worked at several notable companies in various capacities. He was a Program Manager at Aptara from 2016 to 2018 and served as a Regional Manager Operations at Canvera Technologies Pvt. Ltd. from 2013 to 2016. He also held the position of Team Manager at Cognizant from 2018 to 2019. His earlier experience includes working as a Project Manager/Customer Service Head at Aptara from 2005 to 2013 and as a Floor Coach at NIIT SmartServe from 2004 to 2005.
Education and Expertise
Abhishek Agarwal has a solid educational background with a Bachelor of Science (B.Sc.) in Mathematics and Physics from the University of Lucknow, completed between 1996 and 1999. He also earned a PGDM (Executive) in Business Administration, Management, and Operations from the Institute of Management Technology, Ghaziabad, in 2017. Additionally, he holds an Advance Diploma in Computer Applications (ADCA) and a Post Graduate Diploma in Computer Applications (PGDCA) from Indira Gandhi National Open University. He is certified in PMP, CSM, and Six Sigma.
Training and Lectures
Abhishek Agarwal has contributed to the academic community by delivering guest lectures on Project Management and Trends in Technology at Amity University and Sharda University in 2020. He has also conducted internal process audits and reviews to ensure adherence to process parameters and systems within his organizations. His experience in training and development is evident through his role in imparting training sessions at QX Global Group.
Professional Skills and Achievements
Abhishek Agarwal has over 18 years of experience in the BPO/KPO/ITES industry, with expertise in Business Process Management, project management, analytical skills, customer service, strategic planning, and operations management. He has successfully managed several projects for clients based in the UK and Australia. His strong track record includes ensuring the delivery of financial targets and maintaining high standards in operational performance.