Amanda M. James
About Amanda M. James
Amanda M. James is a Customer Relationship Manager with extensive experience in account management and customer negotiation. She has held various roles in the industry, including positions at Comdata, U.S. Bank, and RaceTrac, and has a background in Liberal Studies from Middle Tennessee State University.
Current Role at RaceTrac
Amanda M. James serves as the Customer Relationship Manager at RaceTrac, a position she has held since 2022. In this role, she focuses on building and maintaining relationships with customers to enhance partnership opportunities. Her responsibilities include engaging in customer negotiations and providing training and team-building initiatives to strengthen collaboration within her team.
Previous Experience in Customer Relationship Management
Prior to her current position, Amanda worked at U.S. Bank as a CPTS Relationship Manager for the Voyager Fleet Card from 2017 to 2022. She also held the role of Technical Relations Representative for National Accounts at Comdata from 2014 to 2015. Her experience includes significant engagement in customer negotiations and relationship building, which has been a consistent theme throughout her career.
Background in Account Management
Amanda has extensive experience in account management, having worked as the Director of Account Management at Fleet One from 2008 to 2013. She also served as a Strategic Account Manager at Fleet One from 2005 to 2008 and as a Senior Account Executive at Pilot Flying J in 2013. This background has equipped her with skills in customer engagement and partnership development.
Education and Expertise
Amanda studied at Middle Tennessee State University (MTSU), where she achieved a degree in Liberal Studies. She also attended Penn State University, focusing on Organizational Leadership. Her educational background supports her expertise in customer relationship management, quality assurance testing, and analytics related to customer purchasing patterns.
Skills in Research and Analytics
In her roles, Amanda conducts research and analytics to understand customer purchasing patterns better. This analytical approach aids in identifying synergies between partners and mutual customers, enhancing the effectiveness of her relationship-building efforts.