Avi Caspi
About Avi Caspi
Avi Caspi serves as the Service Delivery Director at RADCOM, where he has worked since 2019. He specializes in team building, customer-centric culture, and process optimization, drawing on extensive experience in the technology sector.
Work at RADCOM
Avi Caspi has served as the Service Delivery Director at RADCOM since 2019. In this role, he focuses on enhancing service delivery and ensuring client satisfaction. His responsibilities include building teams and fostering a customer-centric culture. Caspi emphasizes the importance of developing strong client relationships based on trust, which is integral to the company's operations in New Jersey.
Previous Experience at Qognify
Before joining RADCOM, Avi Caspi worked at Qognify as the VP of Global Services from 2016 to 2019. During his tenure in New York, he was responsible for overseeing global service operations and ensuring the delivery of high-quality services to clients. His leadership contributed to the company's service strategy and operational effectiveness.
Background in Service Management
Avi Caspi has extensive experience in service management, having held the position of VP Services at NICE Systems from 2006 to 2010. His work in Rutherford, NJ, involved managing service delivery and enhancing operational processes. Additionally, he served as Operations Director at Amdocs from 2001 to 2006, where he focused on operational excellence.
Education and Expertise
Avi Caspi earned a B.Sc. in Electrical Engineering from the Technion - Israel Institute of Technology, specializing in Computers and Communications. His educational background supports his expertise in process optimization and agile methodology, which he applies to improve operational efficiency and effectiveness in his roles.
Achievements in Security Solutions
Throughout his career, Avi Caspi has created processes and infrastructure for deploying security solutions across various environments. His work includes projects in rail operations, global banks, smart cities, and airports. He also has experience in designing and managing the development of covert mobile surveillance units, showcasing his technical and operational capabilities.