Rodrigo Carvalho
About Rodrigo Carvalho
Rodrigo Carvalho is a Customer Success Technical Manager for Latam at Radcom, with extensive experience in telecommunications and technical support. He holds a Master of Business Administration from FIAP and has worked in various roles across notable companies in the industry.
Current Role at RADCOM
Rodrigo Carvalho serves as the Customer Success Technical Manager for the Latin America region at RADCOM. He has held this position since 2018, contributing to the company's focus on customer satisfaction and technical support. In this role, he is responsible for ensuring that clients effectively utilize RADCOM's solutions and achieve their desired outcomes.
Previous Experience at RADCOM
Prior to his current role, Rodrigo Carvalho worked at RADCOM in various capacities. He was a Post Sale Engineer from 2012 to 2013, where he supported clients post-implementation. Later, he served as the Professional Services Technical Manager from 2016 to 2018, overseeing technical projects and ensuring service delivery in Brazil.
Career Background in Telecommunications
Rodrigo Carvalho has extensive experience in the telecommunications sector. He worked as a Telecommunications Analyst at Telefónica from 2005 to 2008, where he analyzed and improved telecommunications services. He also held the position of Telecommunications Engineer at AEIOU from 2008 to 2010, contributing technical expertise to various projects. Additionally, he was an A&S Technical Support Engineer at Huawei Technologies from 2010 to 2012, providing support for advanced services.
Education and Qualifications
Rodrigo Carvalho holds a Master of Business Administration (MBA) from FIAP, which he completed from 2015 to 2017. He also studied at Pontifícia Universidade Católica de São Paulo from 2001 to 2008, where he gained foundational knowledge in telecommunications and engineering. His educational background supports his technical and managerial roles in the industry.