Jerry Kihundo
About Jerry Kihundo
Jerry Kihundo is a Customer Success Operations Coordinator at Ramani.io, where he has worked since 2023. He previously held the position of Assistant Accountant at WinBill for two years and has a strong background in finance and accounting, holding a diploma and a bachelor's degree from the Institute of Accountancy Arusha.
Work at Ramani
Jerry Kihundo currently holds two positions at Ramani.io. He serves as the Customer Success Operations Coordinator since 2023 and has been a Customer Training Field Agent since 2021. In his role as Customer Success Operations Coordinator, he focuses on enhancing customer satisfaction and operational efficiency. As a Customer Training Field Agent, he is responsible for training clients on the use of Ramani's products and services, ensuring they derive maximum value from their investments.
Previous Experience at WinBill
Before joining Ramani, Jerry Kihundo worked at WinBill as an Assistant Accountant from 2019 to 2021 in Dar es Salaam, Tanzania. During his two years in this role, he developed skills in financial management and accounting practices. His experience at WinBill contributed to his understanding of customer financial needs and operational processes.
Education and Expertise
Jerry Kihundo studied at the Institute of Accountancy Arusha, where he achieved a Diploma in Finance and Banking. He furthered his education at the same institution, earning a Bachelor's degree in Accounting. His academic background provides him with a solid foundation in financial principles and practices, which he applies in his current roles.
Professional Skills
Jerry possesses strong professional skills in time management and teamwork. His ability to manage time effectively allows him to handle multiple responsibilities and meet deadlines. Additionally, his teamwork skills enable him to collaborate efficiently with colleagues and clients, fostering a productive work environment.
Personal Attributes
Jerry Kihundo is known for his calm and focused demeanor. This personal attribute aids him in effectively managing constant challenges in his work environment. His ability to remain composed under pressure contributes to his success in customer success operations and training roles.