Ian Austin
About Ian Austin
Ian Austin is a Product Manager of Customer Experience at RapidDeploy, with a background in IT and project coordination. He has extensive experience in customer experience roles and has been involved with Community Medics in various capacities since 2012.
Current Role at RapidDeploy
Ian Austin serves as the Product Manager of Customer Experience at RapidDeploy, a position he has held since 2019. In this role, he focuses on enhancing customer interactions and improving overall user satisfaction. His experience in customer experience management contributes to the development of effective strategies that align with the company's goals.
Previous Experience at RapidDeploy
Before his current role, Ian Austin was the Head of Customer Experience at RapidDeploy from 2017 to 2018. In this capacity, he was responsible for overseeing customer service initiatives and ensuring that customer feedback was integrated into product development processes.
Work History at Community Medics
Ian has been involved with Community Medics since 2012, where he currently holds two positions: Trustee and Head of Information Technology. His tenure at Community Medics includes previous roles such as Head of Operations from 2011 to 2014 and Assistant Operations Manager from 2008 to 2011. His long-standing commitment to the organization highlights his dedication to community service and operational management.
Early Career at Business Technology S.A.
Ian Austin began his career at Business Technology S.A., where he worked as an IT Technician from 2012 to 2014 and later as a Business Administration and Project Coordinator from 2014 to 2016. His roles involved technical support and project management, laying the foundation for his future positions in customer experience and operations.
Educational Background
Ian Austin has pursued education at several institutions. He attended Diocesan College, Bishops from 2005 to 2009. He continued his studies at Varsity College from 2010 to 2011 and briefly studied at the University of Cape Town in 2015. His educational journey reflects a commitment to personal and professional development.