Trisha Bautista
About Trisha Bautista
Trisha Bautista is a Product Support Engineer at Raptor Technologies, LLC, where she has worked since 2021. She specializes in troubleshooting student information systems and provides support for various software and hardware products.
Work at Raptor Technologies
Trisha Bautista has been employed at Raptor Technologies, LLC as a Product Support Engineer since 2021. In this role, she has become an internal subject matter expert on key products such as Event Writeback, Emergency Management, Raptor Alert, and Raptor Link within three months of her start date. She provides Tier 2 and Tier 3 Visitor Management Kiosk and Software Support for end users, troubleshooting various software and hardware issues. Trisha also assists the Quality Assurance team with regression testing and maintains a high volume of case closures, averaging over 300 cases per month.
Education and Expertise
Trisha Bautista earned her Bachelor's degree in Public Health from The University of Texas at Austin, completing her studies from 2014 to 2018. Her educational background supports her role in product support, where she applies her knowledge to troubleshoot and resolve data errors in school student information systems. Trisha has developed extensive training materials and Standard Operating Procedures for support engineers and clients, showcasing her expertise in creating clear and effective documentation.
Previous Work Experience
Before joining Raptor Technologies, Trisha Bautista held several positions that contributed to her skill set. She worked as a Customer Sales Representative at The University COOP for six months in 2017, and as a Transcriptionist at Rev.com from 2019 to 2021. Additionally, she served as a Delivery Driver for DoorDash from 2017 to 2020 and as an Optometric Assistant at Cypresswood Eye Care in 2019. Her earlier experience includes a role as a Certified Nursing Assistant at Tops Surgical Specialty Hospital in 2014.
Achievements in Support Engineering
In her role at Raptor Technologies, Trisha Bautista has demonstrated significant achievements in support engineering. She has developed an average of 24 Knowledge Base Articles and training materials for support engineers and clients. Trisha maintains a high Client Net Promoter Score Review, averaging 95% per month, indicating her effectiveness in client interactions. Additionally, she has designed and edited custom printer badge templates for clients, enhancing the user experience with Raptor's products.