Ben Rowley
About Ben Rowley
Ben Rowley is a Senior Salesforce Engineer at Rated People, where he has worked since 2022. He has extensive experience in Salesforce engineering, having held similar roles at various companies, including LendInvest, Telmar, and FinancialForce.
Work at Rated People
Ben Rowley has been employed at Rated People as a Senior Salesforce Engineer since 2022. In this role, he has led the technical reimplementation of Salesforce, focusing on a comprehensive overhaul of the Sales Cloud. He has developed and implemented improved lead nurture processes, enhancing pot management and assignment rules based on previous revenue. Additionally, he has introduced Salesforce best practices, including deployment pipelines and source control, and has taken on a mentorship role for new developers. His contributions also include implementing omnichannel solutions in the Service Cloud to automate cancellations and manage subscriptions, which are part of the company's churn reduction strategies.
Previous Experience in Salesforce Engineering
Before joining Rated People, Ben Rowley held several positions as a Senior Salesforce Engineer. He worked at LendInvest for 7 months in 2020, followed by a year at Telmar from 2021 to 2022. His experience also includes a role at Sysco from 2019 to 2020. During these positions, he gained extensive knowledge in Salesforce development and implementation, contributing to various projects that improved operational efficiency.
Background in Salesforce Development
Ben Rowley began his career in Salesforce development at FinancialForce, where he worked as a Salesforce Technical Analyst/Developer from 2016 to 2018. He also served as a Salesforce Engineer at Sky Betting & Gaming from 2018 to 2019. His foundational experience in software development includes roles as a Java Application Support Analyst at Bravura Solutions and as a Junior Java Developer/Application Support Analyst at The Corporate Action Company Limited.
Technical Contributions and Innovations
Throughout his career, Ben Rowley has made significant technical contributions. At Rated People, he conducted a complete architecture review and overhaul of the Zuora integration to address performance issues. He also implemented a new experience cloud site using Lightning Web Components (LWC) to enhance self-service options for homeowners and tradespersons. His focus on improving processes and systems has been a consistent theme in his work.