Cathy Reid
About Cathy Reid
Cathy Reid serves as the VP of Customer Growth and Retention at Rated People, where she has worked since 2022. With extensive experience in customer experience and management roles across various companies, she has a strong track record of improving customer satisfaction and team performance.
Current Role at Rated People
Cathy Reid serves as the VP of Customer Growth and Retention at Rated People, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and retention strategies. Her responsibilities include developing initiatives that drive customer satisfaction and loyalty, leveraging her extensive experience in customer experience management.
Previous Experience at Mountain Warehouse
Before joining Rated People, Cathy Reid worked at Mountain Warehouse as the Head of Customer Experience (interim) from 2020 to 2021. During her tenure, she was responsible for improving customer interactions and overall experience, contributing to the company's customer service strategies in the London, England Metropolitan Area.
Career at Ann Summers
Cathy Reid held multiple roles at Ann Summers, including Customer Director from 2016 to 2019 and Head of Customer Experience from 2015 to 2016. In these positions, she focused on enhancing customer satisfaction and operational efficiency, influencing the brand's customer-centric strategies.
Leadership and Team Development
Cathy Reid has built and led teams across various functions, including customer service, data and insight, and operations. She is known for creating motivated and high-performing teams by fostering a culture of employee engagement and empowerment, which has contributed to improved customer experiences.
Background in Retail Management
Cathy Reid's career in retail management began in 1994 at Arcadia Group Ltd, where she worked as a Deputy Manager for six years. She has held various managerial positions at Mamas & Papas, including Store Manager and Head of Retail Experience and Store Operations, where she focused on operational excellence and customer service improvements.