Nicole Looker
About Nicole Looker
Nicole Looker is a CRM Platform Manager with extensive experience in Salesforce and project management. She has held various roles in companies such as The Depository Trust & Clearing Corporation, Octane AI, and Privy, and has achieved multiple Salesforce certifications.
Current Role at Rebuy Engine
Nicole Looker serves as the CRM Platform Manager at Rebuy Engine, a position she has held since 2023. In this role, she is responsible for managing customer relationship management systems and optimizing their use to enhance customer engagement and operational efficiency.
Previous Experience at The Depository Trust & Clearing Corporation
Nicole Looker worked at The Depository Trust & Clearing Corporation (DTCC) in various capacities. She was an SSD Operations Analyst from 2018 to 2020 for two years in Tampa, Florida. Additionally, she served as the SSD Operations Process and Project Management Lead for four months in 2020, also in Tampa.
Sales Operations Roles at Octane AI
At Octane AI, Nicole Looker held two positions. She began as a Sales Operations Specialist from 2020 to 2021 for eight months, followed by a role as Sales Operations Manager for seven months in 2021. In these roles, she contributed to sales strategy and operational processes.
Education and Salesforce Expertise
Nicole Looker has a strong educational background in project management and finance. She earned a Master of Project Management from Penn State World Campus from 2015 to 2017. Additionally, she holds a B.S.B.A in Finance with a minor in Management Information Systems from the University of North Carolina at Charlotte, achieved from 2011 to 2014. She has also attained the status of Triple Star Salesforce Ranger and has earned seven Salesforce certifications, reflecting her commitment to professional development in Salesforce.
Experience at IFCO SYSTEMS and Privy
Prior to her roles at Octane AI and Rebuy Engine, Nicole Looker worked at IFCO SYSTEMS as a Customer Records Coordinator from 2017 to 2018 for one year in the Tampa/St. Petersburg, Florida area. She also served as a Salesforce Administrator at Privy from 2021 to 2023 for two years, where she managed Salesforce platforms to support business operations.