Alison Goodrum
About Alison Goodrum
Alison Goodrum serves as the Vice President of Customer Success at Recast Software, a position she has held since 2024. With a background in customer success and analytics, she has previously worked at companies such as Stardog and EAB.
Current Role at Recast Software
Alison Goodrum serves as the Vice President of Customer Success at Recast Software, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her leadership is instrumental in driving customer engagement and retention strategies, contributing to the overall success of the organization.
Previous Experience in Customer Success
Prior to her current role, Alison Goodrum held several positions in customer success. She worked at Recast Software as the Head of Customer Success from 2023 to 2024. Before that, she served as the Director of Customer Success at Stardog for four months in 2021 and as a Customer Success Manager at Stardog from 2019 to 2021. Her extensive experience in customer success roles has equipped her with valuable insights into client needs and expectations.
Background in Financial Aid Optimization
Alison Goodrum has a background in financial aid optimization, having worked at EAB in various capacities. She served as a Senior Analyst of Special Projects for ten months in 2017 and as a Data Analyst for three years from 2014 to 2017. Additionally, she held the position of Associate Director of Delivery for New Product Development at EAB from 2018 to 2019. This experience has provided her with a strong foundation in data analysis and project management.
Educational Qualifications
Alison Goodrum holds a Bachelor of Arts (B.A.) degree in Economics and Political Science from Macalester College. She also participated in a semester abroad program at Universitat Pompeu Fabra, where she studied Economics and Culture. Her educational background supports her analytical skills and understanding of economic principles.
Early Career Experience
Alison Goodrum began her career as an Eben Tisdale/Thurmond Woodward Fellow at Dell in 2013. This two-month fellowship provided her with initial exposure to the professional environment and helped shape her career path. Her early experiences contributed to her development in various analytical and customer-focused roles.