Angelo Tinella
About Angelo Tinella
Angelo Tinella serves as the Director of Global Customer Operations at Recharge.com and has extensive experience in consumer service and operations management. He holds multiple degrees in economics and international management, and he emphasizes sustainability and collaboration in his professional endeavors.
Work at Recharge.com
Angelo Tinella has served as the Director Global Customer Operations at Recharge.com since 2019. In this role, he focuses on enhancing customer operations on a global scale. His responsibilities include empowering both internal and external partners to engage in research and innovation, which contributes to improving customer experiences. He operates from the Amsterdam Area, Netherlands, where he has been instrumental in driving operational excellence and customer loyalty.
Current Role at adidas
In addition to his position at Recharge.com, Angelo Tinella has been working at adidas as the Senior Manager Consumer Service since 2016. His role involves overseeing consumer service operations, ensuring that customer needs are met effectively. He has accumulated significant experience in this capacity, contributing to the brand's commitment to consumer satisfaction and operational efficiency.
Education and Academic Background
Angelo Tinella holds a Bachelor's Degree in Business Economics from Università degli Studi di Bari, where he studied from 2001 to 2005. He further pursued his education at the same university, obtaining a Master's Degree in Economics and Business Management from 2005 to 2007. Additionally, he earned an M.Sc. in International Management and Sustainability from the University of Applied Sciences and Arts Northwestern Switzerland FHNW between 2013 and 2015. He also participated in the Socrates Erasmus Scholarship program at Universidad de Oviedo from 2006 to 2007.
Previous Work Experience
Before his current roles, Angelo Tinella gained valuable experience in various positions. He worked at IBM as a Customer Fulfillment Specialist from 2008 to 2010 in Madrid. He then transitioned to Zynga, where he served as a Vendor Relationship Manager from 2010 to 2013 in Dublin. His decade-long career has been dedicated to improving internal operations and enhancing customer loyalty for various brands.
Focus on Sustainability and Collaboration
Angelo Tinella has a keen interest in sustainability and ethics, which have been central themes in his academic pursuits. He emphasizes promoting collaboration and shared value creation in his professional roles. His approach aims to help brands become more consumer-focused, thereby enhancing customer loyalty and conversion rates.