Steffi Mendoza
About Steffi Mendoza
Steffi Mendoza is a Project Manager specializing in Client Onboarding for the APJ and EMEA regions at Recorded Future. With a background in various roles at Amazon, Souq.com, and DEAR, she has developed expertise in client onboarding processes and integrating security technologies with real-time threat intelligence.
Current Role at Recorded Future
Steffi Mendoza serves as a Project Manager for Client Onboarding at Recorded Future, focusing on the Asia-Pacific Japan (APJ) and Europe, the Middle East, and Africa (EMEA) regions. She has held this position since 2021, where she is responsible for overseeing the onboarding process for clients, ensuring a smooth integration of services and solutions.
Previous Experience at Amazon
Prior to her current role, Steffi Mendoza worked at Amazon in various capacities. She served as an Onboarding Specialist in the Marketplace Department for seven months in 2018, and as a Junior Accountant for one year from 2017 to 2018. Both roles were based in Dubai, United Arab Emirates, contributing to her expertise in client onboarding and financial processes.
Background in Customer Success and Support
Steffi has a diverse background in customer success and support roles. She worked as a Compensation and Retention Specialist at Souq.com for one year from 2016 to 2017, and as a Customer Service Advisor for two years from 2014 to 2016. Additionally, she was a Customer Success Manager at DEAR for one year from 2019 to 2020, further enhancing her skills in client relations.
Education and Expertise
Steffi Mendoza studied at Cebu Normal University from 2007 to 2011, earning a degree that laid the foundation for her professional career. She possesses expertise in client onboarding processes across the APJ and EMEA regions and has experience in integrating security technologies with real-time threat intelligence, utilizing machine learning technology to enhance threat intelligence solutions.
Early Career at ePerformax and Souq.com
Steffi began her career as an Account Manager for the eBay Australia Account at ePerformax Contact Centers & BPO from 2011 to 2014 in the Central Visayas region of the Philippines. This role provided her with early exposure to account management and customer service, which she later applied in her roles at Souq.com.