Jamal Bradford
About Jamal Bradford
Jamal Bradford serves as the Head of Customer Success at Redgate Software, a position he has held since 2021. He has extensive experience in customer success roles, including previous positions at Acoustic and IBM, where he developed his expertise in client engagement and support.
Current Role at Redgate Software
Jamal Bradford serves as the Head of Customer Success at Redgate Software. He has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and success. His role involves overseeing customer engagement strategies and ensuring that clients derive maximum value from Redgate's software solutions.
Previous Experience at Acoustic
Before joining Redgate Software, Jamal Bradford worked at Acoustic as the Client Success Director from 2020 to 2021. During his tenure in London, England, he was responsible for managing client relationships and driving customer success initiatives within the organization.
Career at IBM
Jamal Bradford has extensive experience at IBM, where he held multiple roles from 2011 to 2020. He started as SWG Operations & Acquisitions Support in 2011, then transitioned to Services Sales Specialist for IBM Analytics from 2013 to 2017. He later served as Client Success Manager for IBM Analytics and Senior Client Success Manager for IBM Watson Customer Engagement, enhancing customer experiences across various IBM products.
Educational Background
Jamal Bradford studied at Bournemouth University, where he earned a BA (Hons) in Business Studies with Operations and Project Management from 2009 to 2013. He is currently pursuing an Executive Diploma in Advanced Strategic Management & Leadership at Henley Business School, expected to complete in 2025 as part of a Senior Leader Apprenticeship.
Early Career Roles
Jamal Bradford began his career in customer service roles, including positions at Nationwide Building Society as a Customer Adviser from 2008 to 2009 and at O2 UK as a Sales Adviser from 2010 to 2011. He also served as a Peer Assisted Learning (PAL) Leader and Student Ambassador at Bournemouth University during the same period, gaining valuable experience in customer interaction and support.