Lee Coppin
About Lee Coppin
Lee Coppin is a Deskside Support Analyst at Redgate Software in Cambridge, England, where he has worked since 2021. He has extensive experience in IT support, having previously held positions at Penguin Random House UK and News UK.
Work at Redgate Software
Lee Coppin has been employed at Redgate Software since 2021, serving as a Deskside Support Analyst. In this role, he provides technical support to a diverse user base of developers located in various international offices, including Cambridge, Pasadena, Houston, Adelaide, and Berlin. His responsibilities include administering and configuring platforms such as Office 365, Mac OS, and Veeam Backup. Additionally, he manages Redgate's in-house applications and Salesforce CRM, ensuring smooth operations across the organization.
Previous Experience in IT Support
Before joining Redgate Software, Lee Coppin worked at Penguin Random House UK as an Application Support Analyst from 2019 to 2021. Prior to that, he spent 19 years at News UK, where he held the position of Digital Operations IT Support Engineer from 2000 to 2019. His extensive experience in IT support roles has equipped him with a solid foundation in troubleshooting and technical assistance across various platforms.
Education and Expertise
Lee Coppin attended Robert Clack Comprehensive School from 1989 to 1994. His educational background has contributed to his expertise in IT support and systems administration. Over the years, he has developed skills in managing network configurations, software and hardware troubleshooting, and providing user support for a wide range of applications and technologies.
Technical Skills and Responsibilities
In his current position, Lee Coppin is involved in Windows 11 migration support for beta testing users. He handles network configuration and setup, particularly with Ubiquiti Networks and Checkpoint VPN. His role also includes setting up and administering Zoom video conference kits, performing software and hardware fault finding, and upgrading Dell Precision and Latitude laptops. His technical skills enable him to effectively support the needs of the organization.