Alexander Lumsden
About Alexander Lumsden
Alexander Lumsden is a Manager of Customer Experience at REEF, where he has worked since 2020. He has over 10 years of experience in customer service and contact centers, having held various roles at companies such as Sainsbury's, BSH Home Appliances Group, and TTEC.
Current Role at REEF
Alexander Lumsden serves as the Manager of Customer Experience at REEF, a position he has held since 2020. In this role, he manages a team of Customer Service Advisors, focusing on delivering exceptional service while optimizing operational costs and efficiencies. His responsibilities include overseeing service delivery and ensuring that customer needs are met effectively. Lumsden has played a significant role in implementing robust solutions and leading successful projects within the customer service sector.
Previous Experience in Customer Service
Prior to his current position, Lumsden accumulated extensive experience in customer service roles. He worked at TTEC as a Guest Services Specialist for eight months in 2019 to 2020. Before that, he served as a Customer Service Team Leader at BSH Home Appliances Group from 2014 to 2019, where he led a team to enhance customer satisfaction. Additionally, he worked as a Legally Trained Advisor at National Accident Helpline from 2010 to 2013, and as a General Assistant at Sainsbury's from 2004 to 2008.
Educational Background
Lumsden studied at Sheffield Hallam University, where he pursued a Higher National Diploma in Business Management from 2008 to 2010. This educational background provided him with foundational knowledge in business principles, which he has applied throughout his career in various customer service roles.
Expertise in Customer Experience
With over 10 years of experience in contact center operations and customer service, Lumsden has developed expertise in sales, customer resolution, and team management. His career has been marked by a focus on enhancing customer experiences and implementing effective service strategies. His role at REEF reflects his commitment to driving customer satisfaction and operational excellence.