Barbara Mount
About Barbara Mount
Barbara Mount serves as the Vice President of Customer Experience at REEF, a position she has held since 2020. With extensive experience in customer service and strategic initiatives, she has contributed significantly to various projects and initiatives across North America.
Work at REEF
Barbara Mount has been serving as Vice President, Customer Experience at REEF since 2020. In this role, she influences vendor, software, and product selection, contributing to the company's strategic direction. Prior to her current position, she held the role of Director, Strategic Initiatives for six months in 2020 and was the Director, Customer Service for 13 years from 2007 to 2020. Her extensive experience at REEF has allowed her to collaborate with senior leaders across North America on various projects, including product launches and compliance updates.
Education and Expertise
Barbara Mount possesses significant expertise in customer service and strategic initiatives, developed over her extensive career in various leadership roles. Her educational background complements her professional experience, equipping her with the skills necessary for her current position at REEF. Her knowledge in vendor selection and product management is a key aspect of her role, allowing her to effectively influence decisions that impact customer experience.
Background
Before joining REEF, Barbara Mount worked at Pacific Blue Cross as Manager, Customer Service from 2002 to 2007. Her career also includes a role as Program Manager at Istonish for one year from 1999 to 2000. This diverse background in customer service and program management has contributed to her comprehensive understanding of customer experience dynamics.
Achievements
Barbara Mount has over 10 years of volunteer experience, which includes serving as Vice-Chair and Board Member with Open Door Group and as Chair of Tradeworks Training Society. She is also a long-time volunteer foster-carer with the Vancouver Orphan Kitten Rescue Association (VOKRA). Additionally, she is a member of the Steering Committee of the BC Employer Diversity Forum, contributing to initiatives that promote diversity and inclusion in the workplace.